Returns Policy
If you would like to return part of your order, please email sales@keylink.org within 3 working days of delivery for us to organise the required paperwork. There is a 10% handling charge for processing the return of goods.
Please note, some of our couriers may experience delays due to the current adverse weather conditions.
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The cookie settings on this website are set to 'allow all cookies' to enable you to place orders, access your personal account area and give you a complete browsing experience. Please click 'Accept Cookies' to continue to use the site. A copy of our Cookie Policy can be viewed within our Privacy Policy under the 'About' menu.
If you would like to return part of your order, please email sales@keylink.org within 3 working days of delivery for us to organise the required paperwork. There is a 10% handling charge for processing the return of goods.
Please note, goods cannot be returned if they are personalised or ordered specially for you.
Earlier this year, the Barry Callebaut factory in Belgium closed for several months following a salmonella-positive chocolate production lot. While the factory has re-opened and our Callebaut stocks are improving again, the closure had a significant ripple effect on the chocolate industry and our other brands continue to be in high demand.
Where we can offer alternatives, there will be a 'Find Alternatives' button. Thank you for your patience.